Getting to Know Jean: The Heart of Our Customer Communication we generate leads through cold email campaigns

Hey, Flinner!

The importance of teamwork cannot be overstated, as it is the cornerstone of achieving collective success in any endeavor. That's why we continue to introduce you to the team at

An Interview best handles this! Meet Jean Slaninková, Our Customer Service Representative.

Jean Slaninková - Customer Service Representative in


— Why did you join the team?

— In fact, I applied for a Junior IT position to see if my knowledge and experience would be enough for this role, however, Jan offered a better role wherein my customer service skills could be applied, and that is when everything started. I was really happy and scared at the same time because it was just 3 weeks when I moved to a different country and I had no knowledge of the local language but Jan and the team made the transition smooth as a butter.

— How would you describe good customer service?

— Being in customer service for a while I believe that good customer service is about listening to what they really need, giving a tailor-fit resolution, and building trust with one another.

— How do you prepare to call with a potential customer?

I usually visit their website if provided on the form, then I will prepare my notes on what are the advantages of getting our service, prepare a few questions to ask them, and lastly prepare the link for the meeting.

What was the most surprising situation you had during a call?

— It was the day that I had a meeting with the client and he was able to do enough research and just ask me a few questions and ta-daa he bought a monthly subscription. I think I can say that our website is effective in giving clear information to visitors about


Thanks for reading, Flinner! Let's speak next month!